Find answers to common questions about Jade Alexandra Collective, Durham. From bookings to jewellery and aftercare, our FAQ covers everything you need to know. Frequently asked questions. Thanks for taking the time to browse this page, hopefully we can answer any questions you may have here to make things a little more convenient and more time efficient. Do I need an appointment? Yes, you will certainly need an appointment, whether it's for a piercing, aftercare check up or to purchase and look at jewellery. Appointments can be booked easily and conveniently through the booking system on our website, or direct through the "book now" button on our Facebook page. Can I have my piercing done with a ring? In most cases, rings are not suitable for initial piercings. Fresh piercings naturally swell as part of the healing process, and rings tend to move and rotate more, which can increase irritation and prolong healing. For this reason, initial piercings are usually performed with more stable jewellery, such as a flat-back or straight post, to allow room for swelling and support a cleaner, more predictable heal. Once the piercing has fully healed and settled, jewellery can be changed to a ring where appropriate and sized correctly to your anatomy. What methods of payment do you accept? We accept cash, debit or credit card and contactless payments including apple or google pay. We also accept Clearpay, if eligible. Do you use a needle or gun for piercings? We use single-use, sterile hypodermic needles only and do not advocate the use of piercing guns. Piercing needles are designed to create a clean, precise opening with minimal tissue trauma. In contrast, piercing guns rely on blunt force to push jewellery through the tissue at speed, which can cause unnecessary damage and limits jewellery choice and sizing. Piercing guns also cannot be sterilised in a medical-grade autoclave. Wiping or disinfecting the surface of the device does not eliminate the risk of cross-contamination or the transmission of blood-borne pathogens. Do I need an anatomy consultation before booking a piercing appointment? Some piercings are not anatomically suitable for everyone. If a placement requires assessment, it is strongly advised to book an anatomy consultation before scheduling a piercing appointment. This allows for a proper evaluation and helps avoid unnecessary disappointment or wasted appointment time. An anatomy consultation is also recommended if you have had previous surgery, scarring, past trauma, or unique anatomy in the area you wish to have pierced. Please do not book a piercing appointment on the same day as an anatomy consultation. Piercing appointments should only be booked after the consultation has taken place. Any piercings requiring an anatomy consultation will be clearly indicated on the booking system. I have had a piercing done at another establishment & I have concerns, can I come in for a check up? If your piercing was not carried out by us, a troubleshooting appointment is required. This appointment carries a small fee to cover our time, assessment, and professional expertise. We are always happy to take a look and offer honest, informed advice. Aftercare check-up appointments are a routine service offered free of charge to clients who were pierced by us, as part of their original piercing package. This distinction allows us to remain fair and consistent, while continuing to provide ongoing support to our own clients. Do you offer numbing? We do not offer numbing for piercings, and we strongly advise against using any numbing products at home prior to your appointment. Topical numbing agents are medical products and carry risks, including allergic reactions, skin irritation, and vasoconstriction, the narrowing of blood vessels. Reduced blood flow is counterproductive for a new piercing, as healthy circulation is essential for delivering white blood cells and initiating the healing process. Numbing is offered for some aesthetic treatments only, and where appropriate this is limited to a regulated 5% topical cream, used under controlled conditions for the same safety considerations outlined above. How many piercings can I have done in one sitting? For safety and healing reasons, we do not recommend having more than three piercings in a single appointment, with the sole exception of up to four ear lobe piercings. We will not perform more than three cartilage, facial, or body piercings at one time, or any combination of these exceeding three. This is to ensure swelling, tenderness, and aftercare remain manageable, and to reduce the risk of complications during healing. We also recommend waiting a minimum of 12 weeks between piercing appointments. This allows the initial inflammatory phase to settle before introducing additional trauma to the body. These limits are not negotiable and cannot be waived. We always retain the right to set and uphold safe clinical boundaries on the procedures we perform. Do you offer refunds or returns? For hygiene and safety reasons, all jewellery sales are final. Body jewellery cannot be returned or exchanged once it has been fitted into a piercing. If jewellery is purchased but not fitted at your appointment, it cannot be returned or exchanged once it has left the studio. Piercing procedures are non-refundable. While you may choose to remove a piercing at any time, and we are happy to assist with safe removal, refunds cannot be offered for a service that has been correctly and professionally carried out. Please note that aesthetic treatments may require multiple visits to achieve optimal or desired results, and outcomes can vary between individuals. Do you pierce babies/infants? We do not pierce children under the age of 7. We believe it is neither ethical nor appropriate to perform cosmetic piercings on infants or very young children who are unable to understand or consent to the procedure. In addition, children are still developing anatomically, and waiting allows for safer, more accurate placement as the body grows. We will only pierce individuals who are able to give informed consent. Bodily autonomy is fully respected at every age, and no exceptions to this policy are made. Can I bring my own jewellery? We do not pierce with, or fit, jewellery that has been sourced outside of the studio. To maintain safety standards, we must work exclusively with jewellery made from verifiable, implant-grade materials. Jewellery purchased elsewhere cannot be guaranteed safe or suitable for use in the body. For the same reasons, jewellery previously purchased from the studio cannot be reused in a fresh piercing. Once jewellery has been worn, it cannot be re-sterilised to the standards required without risking contamination of our sterilisation equipment. These policies allow us to uphold strict hygiene, safety, and material integrity across all procedures. When can I change my jewellery? We do not recommend changing or removing your jewellery yourself until the piercing is fully healed. However, your piercer may be able to safely change attachments where appropriate. What prices can I expect? The service charge for a single piercing is £15–£30. This includes sterile, single-use set-up, appointment time, medical-grade sterilisation, skin preparation, and an in-store consultation. Jewellery is not included. We stock premium, implant-grade jewellery only, with prices starting from £20 and ranging upwards depending on material and design. Options include ASTM F-136 / F-1295 titanium, 14ct and 18ct gold, Swarovski zirconia, semi-precious stones, emeralds, and diamonds. Additional costs Downsizing: £15 Jewellery changes: £6 Aftercare products: £8 Aesthetic treatments Prices vary depending on the treatment and products required. Is your studio Wheelchair accessible? The studio is located at street level, and services are carried out on the ground floor. However, there are two steps leading up to the front door, and the street outside is cobbled. Unfortunately, this means wheelchair users or those with limited mobility may find access difficult. We appreciate your understanding and apologise for any inconvenience this may cause. Where can I park? There is on-street parking directly outside the studio, subject to pay and display. There are also nearby multi-storey car parks, including Riverside and Prince Bishops. If you’re travelling by public transport, the studio is located right next to the city centre bus station on North Road. Do you sell gift certificates? Yes. We offer e-gift cards, which can be purchased and customised online via our online store. We also sell physical, eco-friendly plastic gift cards in the studio, with the option to add a premium magnetic gift box and gift bag for a more luxurious presentation or easier gifting. My piercing has closed up can I have it re-pierced? In most cases, yes. As long as there is healed, healthy tissue available, a piercing can usually be safely re-pierced. Please note that we cannot take responsibility for piercings that close over. If a piercing has closed, the procedure will be charged as a new piercing. Re-piercing is not discounted. It is the responsibility of the piercee to ensure jewellery and attachments remain secure and in place. Even fully healed piercings should continue to have jewellery installed to prevent closure. Who can bring a child for a piercing? For any piercing on a child under the age of 16, consent must be given in person by a parent or legal guardian. This is a legal requirement, not just studio policy. We cannot accept consent from grandparents, siblings, extended family members, family friends, or third parties. Handwritten notes, phone calls, or messages are not sufficient. If the accompanying adult is not the child’s parent or legal guardian, we will be unable to proceed with the piercing. We understand this can be frustrating, but these safeguards exist to protect your child and ensure legal and ethical compliance. What do I need to bring? Please bring: Photo ID for the parent or legal guardian Proof of the child’s age, such as a passport, birth certificate, or official document showing their name and date of birth Are aesthetic treatments suitable for everyone? Not always. Suitability depends on medical history, skin condition, medications, and treatment goals. If a treatment is not appropriate, we will advise accordingly. Safety always comes first. How do prescription-only treatments work? Some aesthetic treatments are prescription-only and require an assessment by a qualified prescriber. These treatments cannot be carried out without prior approval and a valid prescription. Prescriber clinics are held periodically and dates will be announced in advance. Once a prescription has been issued, treatment can be booked accordingly. Treatments that require a prescription will be clearly indicated on the booking system. Do I need ID? Yes. Valid photo ID is required for all services. Accepted forms include a passport, driving licence, or official photo ID displaying a PASS hologram. Appointments cannot proceed without valid ID. If ID is not provided, the appointment will be cancelled and the booking fee forfeited. Can I combine aesthetic treatments with piercings? This depends on the treatment and area involved. We may advise spacing appointments to allow proper healing and reduce risk. How many treatments will I need? Some treatments require a course of sessions to achieve optimal results. This will be discussed during consultation, as results vary between individuals. Are results guaranteed? No piercing or aesthetic treatment can be guaranteed. Results vary between individuals and depend on factors such as tissue response, skin quality, lifestyle, and adherence to aftercare.

Read the Terms & Conditions for Jade Alexandra Collective, Durham. Important information on bookings, cancellations, services, jewellery, and studio policies. OUR PIERCING POLICIES, TERMS & CONDITIONS APPOINTMENT POLICIES, TERMS AND CONDITIONS BOOKING FEE POLICY - Booking fees are taken as a prepayment and are strictly non-refundable—no exceptions or goodwill gestures will be made. Please note: The booking fee is NOT a deposit. It secures your chosen appointment slot and covers the cost of admin, the service charge, and the allocated time slot. By booking an appointment, you acknowledge and agree to this policy. APPOINTMENT AMENDMENTS AND CANCELLATION POLICY - You may amend or reschedule your appointment up to 6 hours before your scheduled appointment time. Appointments can be amended online 24/7 by either: Using the link in your original booking confirmation email. Logging back into the booking system using the contact details provided when making your booking. If you choose to cancel your appointment, your booking fee is non-refundable and will be forfeited. PUNCTUALITY AND LATE ARRIVAL POLICY - Please ensure that you arrive on time for your appointment and aim to arrive a few minutes early. Our appointments run back to back and are time-limited, meaning that late arrivals may not have enough time for their service to be completed. If you arrive more than 10 minutes late, your appointment will be cancelled, and your booking fee will be forfeited. We cannot accommodate clients who are more than 10 minutes late due to our scheduling constraints. GUEST POLICY - At Jade Alexandra Collective, we operate on a ‘one in, one out’ policy. This means that clients must attend their appointment alone. If you arrive with someone accompanying you, they will be politely asked to wait outside as we cannot accommodate additional guests in our small waiting area. The only exception to this policy is for a parent or legal guardian accompanying a minor for their piercing appointment. Read more on age restrictions here . We appreciate your understanding and cooperation in helping us maintain a comfortable and efficient environment for all clients. BUILDING ACCESS POLICY - To enter the studio, please press the intercom button at the door and wait for a staff member to grant access. For safety reasons, we kindly ask that clients do not attempt to force the door open. Please be patient while we assist you. CHILDREN AND STUDIO SAFETY POLICY - At Jade Alexandra Collective, we strive to maintain a safe, calm, and professional environment. Due to space limitations and safety concerns, we kindly ask that clients do not bring young children or additional children when accompanying a minor for a piercing appointment. Our waiting area is small, and a busy studio is not a suitable environment for multiple children. Children are not permitted in the procedure room and cannot be left unattended in our reception area under any circumstances. For safety reasons, pushchairs/strollers are not allowed in the studio due to steps at the entrance and the presence of fragile glass display cabinets in reception — no exceptions. I.D. POLICY - Valid I.D. is always required, regardless of age. We cannot provide piercing services or aesthetic treatments without this. If you arrive without the correct I.D., your appointment will be cancelled and your booking fee retained. To avoid disappointment, check what you need in advance. Accepted Forms of I.D. Include: Passport Driver’s License Citizen Card Any photo I.D. displaying the PASS hologram For minors without a passport, a birth certificate may be accepted, provided it matches the details of the consenting parent or legal guardian. CONSENT FOR MINORS POLICY - For any piercing on a child under 16, only a parent or legal guardian may bring them in and give consent. This is a legal requirement, not just studio policy. We cannot accept consent from: Grandparents Siblings Aunties/uncles Stepparents without legal guardianship Family friends Anyone else who is not the legal guardian Even with a handwritten note or phone call, we legally cannot proceed with the piercing unless the parent or legal guardian is physically present with valid I.D. We understand this may be inconvenient, but these rules are in place to ensure the safety of your child and to keep the studio compliant with legal regulations. JEWELLERY POLICIES, TERMS AND CONDITIONS JEWELLERY PURCHASE - Jewellery is to be purchased separately on the day of appointment and is not included in the service charge. Our most affordable jewellery starts at £25.00 JEWELLERY PURCHASE BREAKDOWN - Due to the nature of professional body jewellery, pieces are designed with interchangeable components to ensure compatibility with different styles and placements. As a result, jewellery is priced per individual component. For example: 1 x Titanium Labret (Post with fixed flat back disk) = £10.00 1 x 3mm Titanium Ball Attachment = £10.00 Total = £20.00 This allows clients to mix and match jewellery for a fully customized fit and style. JEWELLERY STANDARDS AND SAFETY POLICY - At Jade Alexandra Collective, all jewellery used is made from verifiable, high-quality materials that are suitable for human implants. To ensure we meet the highest health and safety standards, we will never fit or pierce with any jewellery that has been previously worn or sourced outside of the studio. This policy is in place to prioritize your safety and ensure a clean, hygienic procedure. JEWELLERY FITTING AND PLACEMENT POLICY - At Jade Alexandra Collective, jewellery fitting and piercing placement are 100% anatomy dependent. We reserve the right to refuse to fit jewellery or perform a piercing if the piercer determines that it is inappropriate, not suited to your individual anatomy, or unlikely to heal well. If this situation arises, the piercer will advise you on the best course of action and often offer alternative options to ensure a safe and successful piercing experience. RINGS IN FRESH PIERCINGS POLICY - We are frequently asked if we can pierce with a ring, especially small and thin ones. Unfortunately, in most, if not all cases, it is not possible to fit rings for an initial or healing piercing. For a piercing to heal correctly, it requires suitable jewellery in the correct size and shape to provide stability and support during the healing process. Petite rings can usually be fitted once the piercing is successfully healed. Certain piercings, such as a “Daith”, may be able to be done with a ring initially, but the ring must be large in gauge and diameter to ensure it is anatomically suitable for proper healing. We always prioritize your health and healing, so we recommend appropriate jewellery based on your individual anatomy. JEWELLERY & PIERCING RESPONSIBILTY POLICY We do not accept responsibility for the loss of jewellery or attachments, jewellery becoming loose or falling out, or piercings healing over. Once a client leaves the studio, it is their responsibility to ensure that jewellery attachments are securely fastened daily. Clients must also refrain from removing their jewellery while the piercing is still healing, as part of their commitment to following proper aftercare advice and protocols. Jewellery losses or any accidental/deliberate damage are not covered by manufacturers' guarantees. JEWELLERY RETURNS/EXCHANGE POLICY For health and safety, all Jewellery purchased in studio or online through our online store is strictly non-refundable and non-exchangeable. JEWELLERY SALES AND QUALITY GUARANTEE POLICY All jewellery purchased from Jade Alexandra Collective is final sale, meaning that items are non-refundable and non-returnable. Please review the following points regarding our policy and manufacturer warranties: • Non-Refundable & Non-Returnable : Once purchased, jewellery cannot be returned or exchanged for a refund. We encourage customers to consider their selection carefully prior to completing their purchase. • Manufacturer’s Warranty : Some jewellery items may be covered by a manufacturer’s warranty or guarantee, which typically addresses defects in workmanship or materials. If an item is found to be defective and is covered under the warranty, a replacement may be provided as per the manufacturer’s terms. • Wear and Tear : Standard wear and tear, as well as damages resulting from everyday use, accidental damage, or improper handling, are not covered under manufacturer warranties. Customers are advised that the warranty is not intended to cover normal deterioration or damage due to external factors. By purchasing from us, you acknowledge and agree to these terms regarding non-refundability and non-returnability, as well as the specific conditions under which manufacturer warranties apply. If you have any questions or require further clarification regarding our policy, please feel free to contact our customer service team. PRESCRIPTION-ONLY MEDICINES POLICY (Aesthetic Treatments Only) Some aesthetic treatments offered at Jade Alexandra Collective involve Prescription-Only Medicines (POMs). By law, these treatments require: An assessment by a qualified, independent prescriber A valid prescription issued specifically for the individual client We are not legally permitted to: Prescribe prescription-only medicines Supply prescription-only medicines without a prescriber assessment Administer POM treatments without a valid prescription in place How This Process Works Prescriber clinics are held on specific dates and are announced periodically Clients must attend a consultation with the prescriber, either in person or via approved remote consultation, where appropriate If a prescription is issued, the medication is ordered specifically for the client Once the medication has been received, the treatment appointment can be booked Issuing a prescription is not guaranteed and is at the sole clinical discretion of the prescriber. Important Notes Prescriber fees and consultations are non-refundable Booking a prescriber consultation does not guarantee treatment Prescription-only treatments cannot be carried out on the same day unless clinically appropriate and pre-approved These regulations exist to protect client safety and ensure full legal and medical compliance. By enquiring about or booking prescription-only treatments, you acknowledge and agree to this process. PRESCRIPTION ORDERS & PAYMENT POLICY (Aesthetic Treatments Only) For treatments involving Prescription-Only Medicines (POMs), full payment is required before any medication is ordered. Once a prescription has been issued and the medication ordered on your behalf: The order is client-specific and cannot be reassigned The medication cannot be returned to the supplier No refunds or cancellations are possible under any circumstances This includes, but is not limited to: Change of mind Ineligibility identified after prescribing Failure to attend treatment Delay or cancellation of the treatment appointment Important Information Prescription medications are ordered only after payment is received Payment confirms your agreement to proceed with ordering If a prescription is not issued, no medication will be ordered and no medication charge will apply Treatment will only be booked once the prescribed product has been received in clinic. By proceeding with payment for prescription-only medicines, you acknowledge and accept that all orders are final and non-refundable once placed. TERMS OF SERVICE PIERCEES BILL OF RIGHTS - Every person being pierced has the right: To be pierced in a hygienic environment by a clean, conscientious, sober piercer wearing a fresh pair of disposable medical examination gloves. To be pierced with a brand new, completely sterilized single-use needle that is immediately disposed of in a medical Sharps container after use on one piercing. To be touched only with freshly sterilized and appropriate implements, properly used and disposed of or re-sterilized (where appropriate) in an autoclave prior to use on anyone else. To know that piercing guns are NEVER appropriate and are often dangerous when used on anything — including earlobes. To the peace of mind that comes from knowing that their piercer knows and practices the very highest standards of sterilization and hygiene. To a have a knowledgeable piercer evaluate and discuss appropriate piercings and jewelry for her/his individual anatomy and lifestyle. To be fully informed of all risks and possible complications involved in his/her piercing choice before making any decisions. To seek and receive a second opinion either from another piercer within the studio or from another studio. To have initial piercings fitted with jewellery of appropriate size, material, design, and construction to best promote healing. Gold-plated, gold-filled or sterling silver jewellery is never appropriate for any new or unhealed piercing. To see pictures, be given a tour of the piercing studio, and to have all questions fully and politely answered before making or following through on any decision. To be fully informed about proper aftercare, both verbally and in writing, and to have continuing access to the piercer for assistance throughout the healing process. To be treated with respect, sensitivity and knowledge regardless of gender, sexual orientation, race, religion, ethnicity, ability, health status or piercing choice. To change her/his mind, halt the procedure and leave at any point if the situation seems uncomfortable or improper. AESTHETIC CLIENT BILL OF RIGHTS - Every client undergoing an aesthetic treatment at Jade Alexandra Collective has the right: To receive treatment in a clean, professional, and clinically appropriate environment that meets current health and safety standards. To be assessed and treated only by properly trained, insured, and competent practitioners, working strictly within their professional scope of practice. To receive a full consultation prior to treatment, including assessment of medical history, suitability, contraindications, and realistic treatment outcomes. To be fully informed of the nature, purpose, benefits, risks, potential side effects, and limitations of the proposed treatment before giving consent. To know when a treatment involves a Prescription-Only Medicine, and to understand that prescribing decisions are made independently by a qualified prescriber. To understand that results are not guaranteed and that individual outcomes vary based on anatomy, skin quality, lifestyle, healing response, and adherence to aftercare advice. To receive treatment using authentic, medical-grade products and devices, sourced through regulated suppliers and used in accordance with manufacturer and clinical guidelines. To be provided with clear aftercare instructions, both verbal and written, and to have access to post-treatment support where clinically appropriate. To privacy, dignity, and confidentiality of all personal, medical, and treatment-related information, in accordance with data protection and medical record-keeping standards. To ask questions, seek clarification, and receive honest, professional answers without pressure or coercion. To decline or stop treatment at any point prior to or during the procedure if they feel uncomfortable or wish to reconsider. To be treated with respect, sensitivity, and professionalism, regardless of age, gender identity, sexual orientation, race, religion, disability, health status, or aesthetic choice. To be advised honestly if a treatment is not suitable, not in their best interests, or unlikely to deliver a safe or ethical outcome. CLIENT CODE OF CONDUCT At Jade Alexandra Collective, we uphold a safe, respectful, and professional environment for both our clients and staff. We have a zero-tolerance policy for offensive, abusive, hateful, or sexually inappropriate language. We reserve the right to refuse service to anyone who is insulting, demeaning, or disrespectful toward our staff. Additionally, any form of unwanted physical contact toward staff will be reported to the police immediately. Harassment, stalking, or intimidation - whether in person or via social media, will be documented, and we will take appropriate legal action if necessary. WE EXPECT ALL CLIENTS TO: Treat staff with the courtesy and respect that everyone deserves. Follow our studio policies and respect professional boundaries. By entering our studio, you agree to uphold these standards.

Learn about piercing downsizing at Collective, Durham. Shorter posts fitted after swelling subsides to ensure stability and healthy healing. DOWNSIZING - WHY IT'S IMPORTANT Downsizing refers to switching jewellery in a piercing to a shorter post, once initial swelling has subsided. Because of the way piercings heal, most require initial jewellery with a noticeable amount of extra room to allow the tissue to swell in the early phases of healing. This is crucial to avoid jewellery embedding in the skin. However, once the initial stages have passed, this initial swelling will have gone away. This will reveal the initial extra room and results in the initial jewellery now being too long. Jewellery that is too long can snag easily and move around excessively, leading to irritation and renewed swelling. In oral piercings, excessively long jewellery can lead to damage to teeth, gums, and other oral structures (read more in Oral Piercing Risks ). At this stage, it’s important to return to your piercer to have shorter jewellery installed to reduce these issues. The piercing is not healed enough to safely change your jewellery by yourself at this point in healing. If this window for downsizing is missed for piercings such as the helix, the excessive length may lead to migration or a change of angle of piercing, especially if the piercing gets slept on. This damage is irreversible and can get bad enough to result in the piercing failing. CREDIT - SAFEPIERCING.ORG

Read client testimonials for Jade Alexandra Collective, Durham. Real experiences from happy clients who trusted us for safe, professional body piercing. TESTIMONIALS For us, the best part of Jade Alexandra Collective is building genuine, long-term relationships with our clients and ensuring they leave feeling confident, cared for, and well-informed. Whether you’re visiting us for professional body piercing, aesthetic treatments, or advanced skin care, every experience is delivered with the same level of attention, precision, and respect. Below is a snapshot of client feedback, offering an honest insight into what it’s like to receive treatment with us. Testimonials: Testimonials I had my lips done for the first time today (0.8ml) with Jade at Jade Alexandra Collective and I honestly couldn’t be happier with the result. Jade was amazing from start to finish — she really took the time to understand exactly what I wanted and explained everything clearly before we began. Throughout the whole procedure she was incredibly attentive, constantly checking that I was comfortable and okay, which made such a difference as a first-timer. The results are beautiful, natural, and exactly what I was hoping for. You can tell she genuinely cares about her clients and her work. I felt completely safe and listened to, and I’ll definitely be coming back. Highly recommend Jade to anyone considering lip filler, especially if it’s your first time. Fern Kirby

At Jade Alexandra Collective Durham, your safety comes first. We follow the highest hygiene standards, use implant-grade jewellery, and prioritise client care. USEFUL INFORMATION Some helpful links and informational images regarding safe piercing. Read more at APP here Read more at APP here

Professional microneedling in Durham at Jade Alexandra Collective, targeting skin texture, tone, acne scarring and overall skin quality through collagen stimulation. MICRONEEDLING Collagen Induction Therapy Microneedling is a minimally invasive skin rejuvenation treatment designed to improve skin texture, tone, and overall quality by stimulating the skin’s natural repair processes. At Jade Alexandra Collective, microneedling is performed using professional, medical-grade devices and sterile technique. Treatments may be carried out alone or combined with carefully selected serums or mesotherapy solutions, depending on individual skin concerns and suitability. Microneedling can help improve the appearance of: Fine lines and wrinkles Acne scarring and textural irregularities Pigmentation and uneven skin tone Enlarged pores Dull or tired-looking skin The treatment works by creating controlled micro-injuries in the skin, triggering collagen and elastin production. When combined with targeted serums or mesotherapy, active ingredients can be delivered into the superficial layers of the skin to support hydration, skin repair, and overall skin quality. Treatment depth, products, and technique are selected following a full consultation and skin assessment. Microneedling is suitable for a wide range of skin types when correctly selected and performed. For optimal results, microneedling is recommended at regular intervals as part of an ongoing skin maintenance programme and may be combined with appropriate home care. Full aftercare guidance is provided to support safe healing and maximise treatment outcomes. Price Microneedling is available, with optional serums and add-ons. Prices start from £50.00. Book Now

Anti-wrinkle treatments in Durham at Jade Alexandra Collective, delivering natural-looking results through precise, conservative treatment. ANTI-WRINKLE TREATMENTS Anti-wrinkle Treatments Anti-wrinkle treatments are prescription-only injectable procedures designed to temporarily relax targeted facial muscles responsible for dynamic lines and wrinkles. By reducing repeated muscle contraction, these treatments help soften existing lines and prevent deeper wrinkle formation over time. At Jade Alexandra Collective, anti-wrinkle treatments are carried out following a full consultation, facial assessment, and treatment review. Treatments are conservative, anatomy-led, and tailored to the individual to preserve natural expression while achieving a refreshed appearance. The results of treatment depend on the type of wrinkle being treated. There are two main categories: Static wrinkles, which are visible when the face is at rest Dynamic wrinkles, which appear with facial movement Anti-Wrinkle treatments are most effective at softening or erasing visible dynamic lines caused by muscle activity. Static wrinkles are more deeply ingrained into the skin, and the level of improvement depends on their depth, duration, and overall skin quality. Complete resolution of static lines cannot always be expected. Anti-wrinkle treatments may be used to improve the appearance of: Frown lines between the eyebrows Forehead lines Crow’s feet around the eyes Other areas where excessive muscle activity contributes to visible lines The treatment works by interrupting nerve signals to specific muscles, allowing the overlying skin to relax and smooth. Results develop gradually, typically becoming noticeable within a few days, with full effects seen around 10 to 14 days after treatment. Results are temporary and commonly last several months. Review appointments may be recommended to assess outcomes and maintain results appropriately. Anti-wrinkle treatments are only provided where suitable and following informed consent. A prescriber consultation is required in line with UK regulations. Full aftercare guidance is provided to support safe recovery and optimal outcomes. Price Anti-Wrinkle treatments are available following consultation with a prescriber. Treatment prices start from £110.00. Book Now

View piercing prices at Jade Alexandra Collective, Durham. Transparent pricing for professional services with implant-grade, luxury body jewellery. Piercing pricing and services explained Here at Jade Alexandra Collective the service charge includes: Exclusive Appointment Experience: Enjoy a dedicated 30-minute appointment, allowing you the time and space to select your jewellery, ask any questions, complete your digital consent form, and have your jewellery sterilized on-site with our advanced equipment—without feeling rushed or pressured. Expert Piercing by a Skilled Professional: With over 15 years of experience, our highly trained piercer ensures a safe and precise procedure using hypodermic needles specifically designed for body piercing, along with expert jewellery installation. Private, Comfortable Piercing Room: Your piercing will be performed in an enclosed, private room designed to provide both comfort and a clinical setting for your peace of mind. Complimentary Consultations: We offer free consultations to help you choose the best piercing and jewellery options for your needs. Personalized Aftercare Guidance: Receive tailored aftercare advice, along with a leaflet detailing your specific jewellery and healing instructions. We also provide post-piercing check-ups to ensure your piercing heals correctly. Free Anodization (Titanium & Niobium Purchases): Enjoy free anodization on your titanium or niobium jewellery to customize your piece. Sterile, Single-Use Setup: We prioritize your safety with a completely sterile, single-use, disposable setup for every procedure. Jewellery Prices Given the vast and intricate nature of our jewellery collection, it’s not feasible to provide exact pricing for every possible combination of piercing and jewellery on our website. The cost of your piercing will vary based on the jewellery you select, so please keep this in mind when booking your appointment. Due to the high-quality materials and complexity of the jewellery we use, we are unable to include the cost of the jewellery within the service charge. Therefore, the jewellery choice you make will impact the overall cost of your piercing. You can view jewellery prices on our online store , or we will provide them in person at the studio. Jewellery Components & Pricing: Our professional body jewellery is made from components that ensure universal compatibility with various styles and placements. These components are priced individually, as outlined in our detailed price list. Premium Quality Jewellery: All of our jewellery is crafted to the highest standards, using verifiable medical-grade materials. It’s hand-polished to a mirror finish and backed by a manufacturer’s guarantee, which can range from one year to a lifetime, depending on the brand. We offer a wide range of jewellery options, including highly polished titanium, authentic Swarovski zirconia, synthetic opals, natural stone cabochons in bezel and prong settings, as well as fine luxury designer jewellery in solid 14ct and 18ct gold, semi-precious stones, and genuine diamonds. Price Range: Jewellery typically ranges from £25 to £300+, depending on the piece and materials selected. Jewellery Guide TITANIUM Titanium Balls - £10+ Titanium posts/basic components - £10-£35 (see above) Titanium shapes - £20+ Titanium CZ/Opal/Gemstone Bezels/Prong settings - £25-£45 Titanium Clusters -£50-£200 Titanium Rings - £25-£200 Titanium Clickers - £150-£300 GOLD Gold balls - from £50+ Gold posts/basic components - from £100+ Gold shapes & Un-gemmed clusters - from £60+ Gold Gem attachments - from £60+ Gold Decorative rings & Clickers - from £100+ Gold options will vary in price depending on current market, carat, size, gemstone/detail and brand/company.

Advanced skin boosters in Durham at Jade Alexandra Collective. Profhilo, Revs Pro and Lumi Pro to improve hydration, elasticity and skin quality through targeted treatment. SKIN BOOSTERS Injectable skin Boosters Skin boosters are injectable treatments designed to improve skin quality, hydration, and elasticity rather than add volume or alter facial structure. They work within the skin to support tissue repair, collagen stimulation, and long-term skin health. At Jade Alexandra Collective, skin booster treatments are selected following a full consultation and skin assessment. Products are chosen based on skin condition, concerns, and individual suitability to ensure safe and appropriate outcomes. We offer professional skin booster treatments including Profhilo, Revs Pro, and Lumi Pro. How Skin Boosters Work Skin boosters deliver active substances such as hyaluronic acid or polynucleotides into the skin. These ingredients help to: Improve hydration at a cellular level Stimulate collagen and elastin production Support skin repair and regeneration Improve texture, firmness, and elasticity Unlike dermal fillers, skin boosters do not add volume or change facial shape. Results develop gradually and focus on improving overall skin quality and resilience. BAP Technique (Bio Aesthetic Points) Skin booster treatments at Jade Alexandra Collective are delivered using the BAP (Bio Aesthetic Points) technique, where clinically defined injection points are used to allow the product to diffuse evenly through the skin. The BAP technique is designed to: Optimise product spread within the tissue Improve overall skin quality and hydration Reduce the number of injection points required Support a more comfortable treatment experience By placing the skin booster at strategic anatomical points, the product can integrate more evenly across the treated area, supporting balanced and natural-looking improvement in skin quality. Treatment Options Profhilo Profhilo is a stabilised hyaluronic acid treatment designed to deeply hydrate the skin and stimulate collagen and elastin production. It spreads evenly within the tissue, improving firmness, elasticity, and skin laxity. Profhilo is commonly used to address dull, dehydrated, or ageing skin. Revs Pro 32 Revs Pro 32 is a bio-aesthetic skin booster formulated with a high concentration of hyaluronic acid and supportive active ingredients to improve skin hydration, elasticity, and overall skin quality. The treatment works by enhancing the skin’s moisture balance and supporting tissue quality, helping to improve texture, luminosity, and skin firmness. Lumi Pro Lumi Pro is a biorevitalisation treatment formulated to improve hydration, skin texture, and luminosity. It supports collagen stimulation and helps restore skin vitality, making it suitable for dull or dehydrated skin. What Skin Boosters Can Improve Dehydrated or dull skin Fine lines and crepey texture Loss of elasticity and firmness Overall skin quality and tone Treatment protocols vary depending on the product used and individual skin needs. Skin boosters are often recommended as a course of treatments, with results developing progressively over several weeks. Maintenance treatments may be advised to sustain results. Price Professional skin booster treatments are available. Treatment prices start from £150 per treatment. Book Now

Explore our ear piercing gallery at Jade Alexandra Collective, Durham. Curated ear styling, safe placements, and luxury implant-grade jewellery. Ear Piercing Ear piercing and ear curation is increasingly popular, with tons of choice for jewellery and the vast anatomical variations make fun for some unique placements and the ability to enhance ones individual style.

Discover why clients choose Jade Alexandra Collective, Durham. DBS-checked, first aid certified, UKAPP-educated, and dedicated to safe, luxury piercing. An insight into the Jewellery we use, our training, sterilisation and processing practices. Why Choose Jade Alexandra Collective? Ethical piercing & Exceptional Jewellery Choosing where to be pierced is a big decision. It’s about more than just the piercing - it’s about trust, safety, and knowing you’re in the hands of someone who genuinely cares about both your experience and your long-term wellbeing. At Jade Alexandra Collective, that commitment runs through everything we do. Jade is fully DBS checked, highly trained, and works in a clean, private studio environment where the highest clinical standards are upheld at every appointment. From the moment you walk through the door, you can feel confident that your safety and comfort come first. Your jewellery is just as important as your piercing. That’s why we work exclusively with world-leading manufacturers, using only implant-grade, ethically made jewellery that’s as safe as it is beautiful. Every piece is carefully chosen to ensure it honours your body while reflecting your individual style. Excellence in piercing means never standing still. Jade invests in her craft continually, attending the United Kingdom Association of Professional Piercers annual seminars, where she studies the latest developments in anatomy, skin preparation, asepsis, and jewellery standards. Alongside this, she renews her First Aid and CPR training routinely and completes annual Bloodborne Pathogen certification because true professionalism means being prepared for everything. When you choose Jade Alexandra Collective, you’re not just booking a piercing. You’re choosing a safe pair of hands, a meticulous eye for detail, and a service built on passion, skill, and integrity. Every step from consultation to aftercare is designed to give you complete peace of mind and an experience that feels every bit as special as the jewellery you leave with. Because your body deserves more than just a piercing, it deserves the very best. We are proudly Durham's only Association of Professional Piercers and United Kingdom Association of Professional Piercers members. Verify at www.ukapp.org.uk and here at www.safepiercing.org Our Jewellery We are proud to stock some of the finest body jewellery available worldwide, offering the largest and most carefully curated selection of high-end body jewellery in Durham and the surrounding areas. As official stockists of industry-leading brands, including Industrial Strength, Anatometal, BVLA, Body Gems, and many more, we bring you pieces that represent the highest standards of design, safety, and craftsmanship. Every item we retail is made from verifiable, safe, and biocompatible materials. Our collection includes: 6AL4V ASTM F136 Implant-Grade Titanium 6AL7NB ASTM F1295 Implant-Grade Titanium 316 LVM ASTM F138 Implant-Grade Stainless Steel Niobium 14ct and 18ct Solid Gold Each piece we offer is guaranteed free from manufacturing defects and crafted to last. When you invest in jewellery with us, you’re not just purchasing something beautiful — you’re choosing master craftsmanship, premium materials, and jewellery designed to stand the test of time while honouring your body. Sterilisation & Processing Body Jewellery and piercing equipment are sterilised in Medical grade Autoclaves, which are tested daily onsite. Everything is sterilised after first being cleaned thoroughly in designated ultrasonic cleaning machines. Sterilised Jewellery and equipment are stored in sealed pouches or are transported into the procedure room via portable tray directly from our autoclaves. Piercing consumables and procedure technique We use some of the highest quality hypodermic needles available to the industry, made specifically for piercing which is single-use and discarded of immediately after piercing. We use a disposable set-up, with no expense spared - meaning all other procedure consumables, such as gauze, skin marking implements, dressings, cotton swabs and topical skin prep packs such as chlorhexidine, iodine and saline swabs are all completely sterile and single-use. Piercings are performed using an aseptic technique, meaning we do not touch anything that is outside of the sterile field and have implemented things such as a no-touch bin, hydraulic foot-operated bed, hands-free wash basins and sterilisers uniquely equipped with portable tray so asepsis can be maintained throughout. The studio is equipped with UV sterilisers on every floor. Our piercing procedure room has the added benefit of HEPA air filtration, as does our dedicated sterilization and processing room. Ensuring our facilities provide the safest and cleanest possible environment to be pierced in.

Learn how body jewellery works at Jade Alexandra Collective, Durham. From threads to hinged rings, discover safe implant-grade jewellery designed to last. How professional body jewellery works. If you’re unfamiliar with the types of body jewelry used in piercings today, it can be a bit confusing. You may be wondering how to remove it, take it apart, or put it back in if it becomes loose or falls out. Modern professional piercing jewellery is quite different from the older “scroll” or “butterfly” backed designs, which can be commonly used. While those styles can still be fine for healed earlobe piercings, they pose significant challenges in fresh piercings or in areas beyond the lobes. The main issue with older styles like the butterfly backing is that they are difficult to keep clean, often collecting dirt and debris in their crevices, which increases the risk of infection. Additionally, the poor surface polish of these designs makes healing more difficult and can lead to prolonged irritation. They also typically come in only one size, which can result in the jewellery being too short, causing it to embed into the tissue and sometimes requiring surgical removal. Given the vast differences in human anatomy, it’s simply not practical to use this outdated style of jewellery for modern piercings. Thankfully, piercing practices have evolved, and today’s jewellery is designed with both size and style flexibility, ensuring it’s easier to clean, more comfortable to wear, and better for healing. Modern body jewellery also features innovative mechanisms for secure attachment, offering a wide range of options that suit various placements and accommodate individual anatomical differences, all while supporting successful healing and long-term wear. Style of jewellery. If you were pierced with us, your piercer should have given you an aftercare leaflet with your jewellery details on it, including the type, length, gauge and mechanism. If you still have this it will be good to take a look for your reference. Body jewellery for piercing is made up of components, which typically include a shaft or post and attachment. The shaft is the part that passes through the piercing, whilst the attachment is typically the decorative part of the jewellery. Attachments are inserted into the shaft or post with either a threading (screwed into) mechanism or held in by tension with a thread-less/push pin ( pushed into) mechanism. Shafts come in numerous styles, such as: Labret - a straight post with a fixed disk and single hole for attachment Barbell - a straight post with holes for attachments on both ends Curved barbell -a curved post with holes for attachments on both ends Circular barbell - an almost fully circular post similar to a ''horseshoe'' with holes for attachments on both ends If your style of jewellery is a ring, it may be hinged, captive/segment or seamless in style. To tighten threaded jewellery, turn the attachment clockwise to screw into the threaded post until it will not turn further any further and has locked into place securely. To remove the attachment, simply unthread it by unscrewing anti-clockwise until the attachment is released from the post. To adjust the tension or remove thread-less jewellery, please watch the video demonstration. See diagrams for reference